Refund policy

Refund and Return Policy

1. Return Policy:

• Eligibility: You have 30 days from the day that your order(s) was delivered to return any item(s). To be eligible for a return, the item(s) must be in the same condition, with its tag(s), and original packaging.
• Non-Returnable Items: Certain types of item(s) can not be returned, such as perishable goods, custom products, or personal care items. Please contact our customer service if you have questions or concerns about your specific item.

2. Return Process:

• How to Start a Return: To initiate a return you should visit our website: https//www.mallaer.com a return authorization and the address instructions will be displayed once you click on the return page and follow the instructions with your order number and the reason for the return. So, if you need further assistance along this process you can also contact our customer service at (914) 437-0063 or email us at mallaerstore@gmail.com and we will handle the rest.
• Return Shipping Costs: Customers are not responsible for the return shipping costs if there was a defect on the product, damaged or a different item was shipped.

3. Refunds:

• Refund Eligibility: Once we receive and inspect your return, we will notify you if the refund is approved. Refunds are only provided for items that are damaged, defective, or if you received the wrong item.
• Refund Process: If approved, you will be automatically refunded on your original payment method. Please remember it will take beteween 2 to 10 business days for your refund to be posted on your account.

4. Damaged or Defective Products:

• Report a Problem: If you receive a damaged or defective product, please contact us immediately with your order number, photos of the item, and a detailed description of the issue. This will help expedite the refund process.

5. Exchanges:

• We do not offer direct exchanges. If you need a different item, please return the original item and place a new order.